Job Description

We are seeking a Practice Manager who will deliver leadership in planning, guiding, and coordinating practice operations for a well-established Primary Care medical practice. Maintain focus on service and operational excellence. The primary responsibilities of this position are supervision of all practice staff, fostering cohesion within the practice, managing, and coordinating the development and implementation of policies and procedures as they relate to customer service.

Day-to-Day Operations: Overseeing the daily functions of the practice, including scheduling, patient flow, and staff management. 

Staff Management: Hiring, training, supervising, evaluating, and developing staff to ensure optimal performance and satisfaction. 

Financial Management: Managing budgets, tracking revenue, and ensuring accurate billing and collections.

Quality Improvement: Identifying and implementing strategies to improve patient care, staff productivity, and overall practice efficiency. 

Communication: Serving as a point of contact for patients, staff, providers, and other stakeholders, ensuring clear communication, and addressing concerns.

Position Summary: 

Responsible for daily operations management and supervision of assigned practice(s) in accordance with federal, state, and local standards, guidelines, and regulations. The practice manager will maintain regulatory compliance and is responsible for maintenance of licenses/certifications, primary source validation, proper credentialing with health system medical staff office and payers. Collaborates with internal and external stakeholders (CBO, marketing, quality team, business development, finance, A/P, payroll, human resources, c-suite, facilities, vendors, corporate and local administration) to ensure effective and efficient practice operations. Practice manager will be the primary practice liaison to internal and external stakeholders. Manages departmental expenses cost effectively, monitors revenue cycle operations, volume and revenue generation to assure practice budgets are met and provider subsidies are kept to a minimum. Participates in annual operating and capital budgeting and provider and employee recruitment and onboarding. Demonstrates service excellence, conveys professionalism, and maintains appropriate confidentiality at all times. Other duties as assigned. 

Independence Physician Management (IPM), a subsidiary of UHS, was formed in 2012 as the physician services unit of UHS. IPM develops and manages multi-specialty physician networks and urgent care clinics which align with UHS acute care facilities. It also provides select services for the Behavioral Health division of UHS. Through continuing growth, IPM operates in 11 markets across six states and the District of Columbia. Our leadership team, practitioners, and teams of healthcare professionals are collectively dedicated to improving the health and wellness of people in the communities we serve.

Essential Duties and General Expectations:

• Functions capably in clinical and administrative support positions within the practices
• Works with leadership to identify opportunities, problems, and initiates plans for decision-making and problem solving in the organization, and specifically with regards to the practices in a positive manner.
• Directly supervises the practice staff assuring adequate coverage for all positions and arranging coverage for sick and vacation time.
• Works with the appropriate staff in the office, assures provider schedules are at a level to achieve identified benchmarks and apprises leadership of any issues in regard to achieving benchmark.
• Makes recommendations for staffing levels at the site based on site productivity and patient need.
• Assures adequate provider coverage to always meet patient needs.
• Participates in interviewing, hiring and orientation of new staff at the practices.
• Providers oversight of bi-weekly employee timesheets and monitors time clock activities
• Identifies areas of concern for providers and brings forward for resolution and feedback/follow-up.
• Works with Quality and other stakeholders as appropriate in areas and initiatives
• Strong interpersonal communication skills to effectively communicate with Physicians, other medical professionals, office personnel employees and patients.
• Excellent analytical and critical thinking skills
• Computer literacy and knowledge of relevant health care and administrative software
• Good leadership, motivation, training, and goal-setting skills
• Financial and Accounting skills
• In-depth knowledge of health care finance best practices and standards
• Organization and time management skills

Benefit Highlights

• A Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match
• Career development opportunities within UHS and its 300+ Subsidiaries!

About Universal Health Services (UHS), Inc.

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

Competencies:

Highly organized, proactive, attentive to details and goal oriented.

Ability to work with large data sets with guidance from medically trained individuals.

Ability to identify problems, think logically – or creatively, and devise practical solutions.

Ability to prioritize and conduct work assignments independently and efficiently.

Excellent writing and oral presentation skills

Working knowledge of of EMR (Cerner) and Revenue Cycle systems

Working knowledge of computer software, including Outlook, PowerPoint, Word and

especially Excel

Desire to work as part of a market team to improve patient’s health and wellness.

Required Knowledge, Skills, Licensure, Training & Travel Requirements (if applicable):

Education:

• Bachelor’s Degree required.
• In lieu of degree, 5-7 years healthcare experience with at least two (2) years being in a supervisor capacity.

Work experience:

• 3-5 years supervisory experience, preferable in a healthcare environment.

Knowledge:

• Working knowledge of Microsoft Office software, EMR systems, medical and billing terminology, healthcare/hospital office settings, service excellence, revenue cycle operations and recruiting, training, leading and performance management of staff.

Skills:

• Multitasking, decision making, process improvement, project management, interpersonal, communication, leadership, computer proficiency, excellent customer service and business savvy.

Abilities:

• Operate within the concept of patient focused care.

Equipment Operated:

• Standard office equipment (laptop, computer, calculator, fax, copier, scanner).

Mental/Physical Requirements:

• Prolonged periods of sitting and also multi-site travel

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at:  or 1-800-852- 3449

Pay Transparency

To encourage pay transparency, promote pay equity, and proactively address regulations, UHS and all our subsidiaries will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. A posted salary range applies to the current job posting. Salary offers may be based on key factors such as education and related experience.

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