Job Description

IDR is seeking a Patient Access Representative to join one of our top clients in Burlingame, California. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview for the Patient Access Representative:

• Patient Registration & Financial Clearance: Greet patients and family members, collect and verify demographic, clinical, financial, and insurance information, and register patients for service delivery using the patient registration/accounting systems. Obtain and process necessary signatures, physician orders, and registration documents, ensuring accuracy and completeness.
• Insurance & Payment Processing: Conduct insurance eligibility and benefit verification, provide financial education, calculate patient liabilities, and actively collect payments including co-pays, deductibles, and deposits at the time of service. Process payments for prior services when needed, and refer complex cases to financial counseling.
• Customer Service & Patient Experience: Serve as the primary face-to-face point of contact for patients, ensuring an exceptional patient experience by providing guidance, responding to inquiries, and demonstrating knowledge of Sutter Health system services and policies. Offer directional support and maintain compliance with Federal, State, and local regulations.
• Administrative Duties & Process Improvement: Support various administrative tasks, including cashiering, bed management, and communication operations, while contributing ideas for continuous improvement of patient access processes. Maintain assigned work queue and ensure timely completion of tasks.

Required Skills for the Patient Access Representative:

• Education & Experience: High school diploma or equivalent required, with at least 1 year of relevant patient access or financial counseling experience, preferably in a healthcare or hospital setting.
• EPIC Proficiency: Strong ability to work with EPIC systems for patient registration, documentation, and payment posting, ensuring efficient and accurate data management across multiple platforms.
• Insurance & Medical Knowledge: Working knowledge of insurance processes, medical terminology, EMTALA, and consent laws, with the ability to perform insurance verification, financial clearance, and navigate payer websites for accurate patient information.
• Communication & Problem-Solving Skills: Excellent verbal and written communication skills, active listening, attention to detail, and the ability to work in a fast-paced environment while managing multiple tasks. Strong decision-making and problem-solving abilities with a focus on customer service and patient satisfaction.

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row

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