Job Description

Position Profile

As a Drive Up & Go Personal Shopping Clerk, you will

select “the best of the best” products for our online shoppers. This is a fast-paced

environment. To be successful in the position you must take pride in your work,

be guest service oriented, care about what is selected for our guests, be

willing and able to perform very physical work, and be quick on your feet. The

DUG Personal Shopping Clerk provides high-quality guest service in accordance

with Haggen guest service standards and policies and procedures.

Key Accountabilities:

Provide high-quality guest service in accordance with our Company’s guest service standards and policies and procedures.

Accurately select, scan, and pack products from all temperature zones, including products from the aisles on the sales floor.

Able to select substitute products for guests if the ordered item is unavailable and guest elects.

Collaborate with DUG Lead or Supervisor to review missing items and fulfill items with “second shop,” to complete orders with accuracy.

Bag groceries in plastic, canvas, or paper bags.

Pack bagged groceries carefully into totes for transportation.

Lift, load and carry groceries to the guest’s car.

Able to complete daily workload with limited supervision.

Able to meet the production standards for the department.

Develop and maintain a working knowledge of our products and offerings.

Knowledge and Experience

Guest service and retail experience preferred. Strong advocate providing positive interactions and collaboration with DUG lead or Supervisor.

Experience working with teams.

Develop and maintain a working knowledge of Haggen products and offerings.

Adhere to uniform and grooming policy as defined within company policy.

Skills and Background

Excellent guest service skills.

Strong attention to detail.

Well organized, able to multi-task,

and work in a fast-paced environment.

Ability to understand and follow

instructions, and ability to read, retain and comprehend guest orders, product

and guest labels, and Company policies, procedures and guidelines.

Ability to provide regular and

predictable attendance (crew members may be scheduled to work early mornings,

evenings, weekends and holidays and schedules may vary on a weekly basis).

Ability to pick the best quality

products and understand date codes.

Physical Requirements

Stand/Walk: Continuous, Grip/Grasp:

Continuous.

Lift/Carry: Frequent/carry 1-50 lbs.

Push/Pull: Frequent, push/pull 10-15

lbs. products/shopping carts (depending on tote and items per tote, as well amount

of product on carts, lbs. will increase).

Bend/Stoop: Occasional, Reach:

Occasional.

Squat/Kneel/Twist/Turn: Seldom.

Job duties and responsibilities may vary by location and

additional job duties and responsibilities may be assigned.

It all started with $1,100 and a dream for Ben and Dorothy Haggen and Doug Clark when they opened their first store in 1933 in Bellingham, Washington. For over more than 80 years, Haggen has been passionate about serving our customers with freshness and quality—that’s why we continuously strive to cultivate talented, dedicated associates who share our passion for bringing guests the freshest, local products possible with genuine service while building a sustainable local food economy and supporting our communities.


We’re a local neighborhood grocer who strives to sustain partnerships with our local farmers, ranchers, fisheries and businesses that supply our stores to bring the very best to our community markets. We are proud to offer fresh, local produce, sustainable seafood, fresh meat, a scratch made bakery, a vibrant delicatessen and a wide assortment of organic, gluten free, local and specialty items.

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