Call Center Representative Job at LHH, Louisville, KY

eDVHYjRHVUUrck9maFpKYVlRUCtPSUJXd3c9PQ==
  • LHH
  • Louisville, KY

Job Description

Job Opportunity: Customer Service Representatives for Patient Support

Shifts Available:

  • 8:00 AM - 4:30 PM EST (hybrid after training)
  • 8:30 AM - 5:00 PM EST (hybrid after training)
  • 9:30 AM - 6:00 PM EST (hybrid after training)
  • 10:00 AM - 6:30 PM EST (hybrid after training)
  • 11:30 AM - 8 PM (remote after training)

Do you excel in a call center environment? LHH Recruitment Solutions is seeking dedicated and detail-oriented Patient Support Representatives for a confidential client in Louisville, KY. This role is pivotal in providing exceptional customer service and support to patients, ensuring their needs are met efficiently and effectively.

Key Responsibilities:

  • Inbound Support: Handle a high volume of incoming calls, including order taking, verifying prescriptions, and addressing "where's my package" inquiries.
  • Outbound Support: Manage outbound calls for prescription refills, coordinating with doctors' offices, and handling electronic patient cues and lab calls.
  • Call Handling: Maintain a KPI of 12 calls per hour or more, with an average of 5 minutes per call for system setup and note-taking.
  • Secondary Tasks: Utilize downtime between calls for additional tasks as assigned.
  • Training: Receive comprehensive training on proprietary systems as well as Salesforce and Prime.

Qualifications:

  • Prior, recent call center experience is required.
  • Strong communication skills and a customer-centric approach.
  • Ability to manage multiple tasks and prioritize effectively.
  • Familiarity with CRM systems, particularly Salesforce, is a plus.
  • Previous experience in a call center or healthcare-related role is preferred.

Why Apply?

  • Flexible shift options to accommodate various schedules.
  • Opportunity to work a hybrid role after training.
  • Join a supportive team dedicated to making a difference in patients' lives.

If you are passionate about providing top-notch customer service and thrive in a fast-paced environment, we encourage you to apply for this rewarding opportunity.

Job Tags

Hourly pay, Remote job, Flexible hours, Shift work,

Similar Jobs

Realm Business and Tax Advisory

Senior Bookkeeper Job at Realm Business and Tax Advisory

 ...communication, digital-first workflows, and real relationships. Whether working with real estate investors, hospitality operators, or founders...  ...development assistance ~ Retirement plan ~ Work from home Schedule: ~ Monday to Friday Supplemental Pay: Bonus... 

Anywhere Real Estate

Title Examiner (Independence Title - Texas-based Remote) Job at Anywhere Real Estate

**Independence Title in Texas** , a wholly owned subsidiary of Anywhere Integrated Services, is seeking an **experienced Title Examiner** . Anywhere Integrated Services is a full-service title, settlement, underwriting and vendor management services company serving real... 

Accordus

Virtual Assistant Job at Accordus

 ...reach a critical point when much of their time is focused on doing the office work...  ...considered for this position.* JOB TITLE: Virtual Assistant REPORTS TO: Executive SCOPE OF POSITION: The Virtual Assistant role is a part-time, contractor position within the... 

Interim HealthCare Of Ann Arbor

Certified Nursing Assistants/CNA/Nurse Aide Job at Interim HealthCare Of Ann Arbor

Certified Nursing Assistant Locations:Ann Arbor, Ypsilanti, Bellville, Milan, and SalineFlex Schedules 2-4 hour & 8-12 hourDay Shifts, Evening Shifts, & Overnights Available Step into a role where you are valued and treated like family. At Interim HealthCare... 

Global Cities, Inc.

Chief Academic Officer Job at Global Cities, Inc.

 ...steps towards becoming the leaders we need to solve the complex problems our world faces. About the Role The Chief Academic Officer (CAO) works closely with the President and Senior Leadership Team to strengthen and advance Global Cities partnerships in public...