Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Answer inbound calls and assist customers with questions, concerns, or product/service issues
Use provided tools to document and resolve customer needs accurately
Follow established protocols for communication and case handling
Participate in required certification courses to qualify for client assignments
Deliver service in a professional and brand-aligned manner
Maintain performance targets in quality, communication, and efficiency
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
Remote position – no commute
Paid training (after client certification)
Flexible schedule options
Paid time off
Career advancement opportunities
Access to telehealth benefits
All information kept confidential under EEO guidelines
...promoting the best brands to today's shoppers sounds appealing, a position as a **Costco Roadshow** **Sales Representative** with us, is the place for you! We are looking for part time Sales Representative who will promote products, share knowledge an put their selling...
...Job Title: Motor Mechanic Compensation: $30-$42 per hour (Based on Experience and shift choice) Company Overview: We are a leading repair facility specializing in electrical rotating machinery, pumps, and switchgear. Established in 1960, we are one of the largest...
...provides quality services, bringing quality of life for our consumers and their families.We are seeking a dynamic group home Administrative Assistant who demonstrates an understanding of and belief in positive approaches as a guiding philosophy, along with a strong...
...0, United States of AmericaSome details about this position:No Dialysis experience is required - we will train!Schedule: 3-4 days per week... ...program at Danbury Hospital DaVita is seeking a Registered Nurse who is looking to give life in a hospital setting. You can make...
...Overview HSM Spiller is looking for a CDL-A truck driver. No experience needed but must hold a CDL Class-A. At HSM Spiller we pride ourselves... ...Benefits offerings for you and your family, On-Site No-Cost Medical Clinics for you and Covered Dependents, Teladoc 24/7 ($0 copay...